The Moss Design Co. (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit or make a purchase from themossdesignco.com (the “Site”).

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Information we collect

We may collect:

• Contact information: name, email address, phone number, shipping and billing address

• Order information: items purchased, order notes, order history, returns/refunds

• Payment information: payment status and transaction details (payments are processed by our payment providers; we do not store full credit card numbers)

• Account information: if you create an account, your login and profile details

• Device & usage information: IP address, browser type, pages viewed, and interactions with the Site (often collected through cookies and similar technologies)

 

How we use your information

We use personal information to:

• Process and fulfill orders (including shipping, pickup, returns, and customer support)

• Communicate with you about your order or inquiries

• Improve our Site, products, and customer experience

• Detect and prevent fraud and security issues

• Send marketing emails only if you opt in (you can unsubscribe at any time)

 

Cookies and similar technologies

We use cookies and similar technologies to operate the Site and understand how visitors use it. Where available, you can manage cookie preferences through our cookie consent banner.

 

How we share your information

We may share personal information with service providers who help us run our business, such as:

• Wix (website platform and hosting)

• Payment processors (to process payments securely)

• Shipping and delivery providers (e.g., Canada Post)

• Analytics and marketing tools (where enabled and subject to your cookie preferences)

We may also share information if required to comply with applicable laws or legal requests.

 

Your choices and rights

Depending on where you live, you may have rights to access, correct, or request deletion of your personal information. To make a request, contact us at info@themossdesignco.com.

 

Data retention

We keep personal information as long as needed to fulfill orders, provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Security

We take reasonable steps to protect your personal information. However, no method of transmission or storage is 100% secure.

 

Children’s privacy

Our Site is not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.

 

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the most recent version.

 

Contact us

The Moss Design Co.
Email: info@themossdesignco.com
Saskatchewan, Canada

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Last updated: August 8, 2026